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Information and consultation of persons on matters falling within the competence of the Council.


APPROVED

by the Order No O1E- 

of the Chair of National Energy Regulatory Council

of     December 2019

 

DESCRIPTION OF ADMINISTRATIVE SERVICE PROVISION

OF THE NATIONAL ENERGY REGULATORY COUNCIL

 

INFORMATION AND CONSULTATION OF PERSONS ON MATTERS FALLING WITHIN THE COMPETENCE OF THE NATIONAL ENERGY REGULATORY COUNCIL

1.

Name of the service

Information and consultation of persons on matters falling within the competence of the Council.

2.

Recipients of the service

Natural persons

Legal persons

3.

Type of the service: electronic/non-electronic service

Non-electronic service

3.1.

Link to the e-service (if the service is electronic)

 

3.2.

Link to the application form/forms (if the service is non-electronic)

Application form in a free format. It shall include the mandatory business details and data described in Point 4.

 

4.

Duration of the service provision

Information shall be provided immediately upon the person's arrival at the Council or question received by the telephone, provided that the nature of the matter does not require further examination.

The information or consultation shall be provided in writing within 20 working days from the date of receipt of the request. If the examination of the application associated with the appointment of the commission, the calling of the meeting or other cases for which the provision of the response to the person may take longer than 20 working days after the request and and the date of receipt of all necessary documents at the institution, the Chair of the Council has the right to extend this period to 20 working days. The applicant shall be notified in writing within 2 working days of the date of such decision, stating the reasons for the extension. Where the applicant has been asked to revise or supplement the application, the examination of the application shall be suspended until the information and documents necessary for the examination of the application have been made available.

If a public administrative entity cannot address the questions set out in the application or make the administrative procedure decision on the issue set out in the complaint as it is beyond its competence, they are not addressed and no later than within 5 working days of the request or the receipt of a complaint they shall be forwarded to the competent public administration entity, and the person informed about it. In the absence of another public administration entity, which could refer the request or complaint within its competence, no later than within 5 working days of the request or of the receipt of the complaint the person shall be informed by explaining about the reasons of rejections of his/her application or complaint.

If the applicant has made an oral application, the Council shall immediately inform the applicant and indicate to which body the applicant should apply for the information and contact details of that body. If part of the requested information is in the Council and it may be provided separately from any of the information requested, the Council shall make the information available, and for the rest of the information applicant's request shall be forwarded to the body having it.

5.

Price of the service

The administrative service is provided free of charge.

6.

Methods and procedures of payment for the service (also including the payment possibility for foreigners)

 

7.

Description of the service provision process

The Council provides information and advises individuals on issues within the competence of the Council related to the Republic of Lithuania Law on Energy and its implementing legal acts, the provisions of the Republic of Lithuania Law on Drinking Water Supply and Wastewater Management and its implementing legal acts, with the exception of issues related to the provisions of these laws and their implementing legal acts, the oversight and implementation of which are within the competence of other state institutions.

Applications may be made orally (by telephone or directly upon arrival of the applicant to the Council), by post or by courier, or by electronic means, if there is a possibility of identifying the applicant. Verbal applications by telephone or upon arrival of the applicant to the office may be made in cases where an applicant wishes to obtain oral information or access to the document without requiring the copy of the document when information or advice can be provided immediately.

The answer in the official language of the applicant is provided in the manner in which an application is made, if the person does not wish to receive a response in another manner (the person upon arrival to the Council, over the phone, sent mail, through messenger or electronically). If necessary, the application may be answered in a non-official language, when in accordance with international law the application is submitted by a foreign state authority, the other foreign entity or an international organisation.

8.

Information and documents to be provided by the person

1. The applicant shall submit an application indicating what information or advice he wishes to receive, his name, surname, residential address (if the applicant is a natural person) or name, code, business address (if the applicant is a legal person), the contact details, preferred method of obtaining information and sign an application.

2. The person who has submitted a personal identification document or otherwise the identity has been verified in accordance with the procedure established by the legal acts of the Republic of Lithuania, shall have the right to obtain information about himself, except for the cases set by the laws of the Republic of Lithuania when such information is not provided.

9.

Contact information of the service provider (position, name and surname, e-mail, phone number of the responsible employee)

Specialists from the Consumer Protection and Information Division of the Council. Contact information is available on the website of the Council at http://www.vert.lt/lt/struktura-ir-kontaktai/kontaktai

10.

Appeal procedure against actions (inactions) of the service provider

In accordance with the procedure and conditions established in the Rules for the Examination of Applications and Complaints and the Servicing of Persons in Public Administration Entities approved by Resolution No. 875 "On Approval of the Rules on the Examination of Applications and Complaints and the Service of Persons in Public Entities" of the Government of the Republic of Lithuania on 22 August 2007.

11.

Contacts of organisations that can provide necessary information or practical assistance to the recipients of services (if such organisations are known)

 

12.

Legislation regulating the provision of the administrative service

1. The Republic of Lithuania Law on Public Administration;

2. Law of the Republic of Lithuania on the Right to Obtain Information From State and Municipal Institutions and Agencies;

3. The Rules for the Examination of Applications and Complaints and the Servicing of Persons in Public Administration Entities approved by Resolution No 875 "On Approval of the Rules on the Examination of Applications and Complaints and the Service of Persons in Public Entities" by the Government of the Republic of Lithuania on 22 August 2007;

4. The Republic of Lithuania Law on Legal Protection of Personal Data.